FAQs

*** Don't love reading FAQs and have a question, you can always reach out to us at hello@feelgoodpeople.com.

Welcome — let’s get you set up.

How do I use the Feel Good Mat?

1. Charge with any standard micro USB + 5V adapter (no fast chargers).

2. Power it on (switch positioned to the left). Green lights = on.

3. Download the Feel Good App (iOS + Android).

4. Go through the App onboarding then connect to the Mat.

5. Tap the Bluetooth circle on the home screen to connect. A checkmark means paired.

6. Choose a mode (Energize, Chill Out, Deep Sleep) or create a custom routine.

7. Lie down, breathe, and enjoy.

Safety reminders

  • If you are pregnant, have a pacemaker, or a medical condition, consult your doctor first.

  • Sessions should be supervised for kids.

  • Always use on a flat, stable surface.

  • Do not submerge or machine wash - the mat contains electronic components.

Charging & Battery

  • Use a standard micro USB cable (fast chargers not supported). Cord not included to reduce waste - but we’ll send you one if needed.

  • Blinking green light = charging.

  • Press the small round button on the battery pack to check levels (4 LEDs = 100%).

  • Full charge takes ~3 hours.

  • ~6 hours of use per charge.

  • Safe to use while charging.

Mat not connecting?

  • Ensure the mat is powered on (switch to the left, green lights on).
  • Make sure Bluetooth is enabled on your phone.
  • On the app home screen, tap the Bluetooth circle to reconnect.
  • Still no connection? Force-quit the app and reopen.

No vibration?

  • Confirm the mat is connected (look for the checkmark).
  • On the Vibes page, select a body region + mode, or adjust intensity/frequency sliders.
  • If the mat stops responding: close and reopen the app.

Battery not charging?

  • Check that the cable is fully inserted (don’t force it).
  • Look for a blinking green light (charging indicator).
  • Try another standard micro USB cord + 5V adapter.

Still stuck? Email us anytime: hello@feelgoodpeople.com

The Feel Good App

  • Vibes: Upper, middle, or lower body vibration.
  • Sounds: Four tracks that match each mode (Energize, Chill Out, Deep Sleep, Waves).
  • Activity: View history, save favorites, log how you feel.

Forgot password? Tap Forgot Password on the login page.

Modes

  • Energize — Morning boost or mid-day slump 
  • Chill Out — Stress relief, meditation, unwinding
  • Deep Sleep — Bedtime or middle-of-the-night 

Care & Cleaning

  • Do not machine wash or submerge.
  • Spot-clean the outer cotton cover only.
  • Store flat or loosely rolled in a cool, dry place.
  • Materials: 100% Cotton Cover & Batting, PU Foam, Nylon/Latex Mesh.

Orders & Support

Warranty: One-year limited warranty.
Returns: 30-day return window from delivery (original condition required). Return shipping paid by customer. Email us to begin.
Shipping: US + international. Additional customs/taxes may apply.