FAQs

Don't love reading FAQs and have a question, you can always reach out to us at hello@feelgoodpeople.com.

How do I use the Feel Good Mat?

  1. Charge your mat using a standard micro USB cable and 5V adapter. (Do not use fast chargers. If you don’t have a cord, email us and we’ll send you one.)

  2. Power it on with the switch on the battery pack (lower right-hand side). Green lights mean it’s on.

  3. Download the Feel Good App from the App Store or Google Play.

  4. Register and connect your mat via Bluetooth.

  5. Choose your mode: Energize, Chill Out, or Deep Sleep.

  6. Lie down, breathe, and start to feel good.

Safety reminders

  • If you are pregnant, have a pacemaker, or a medical condition, consult your doctor first.

  • Sessions should be short and supervised for kids.

  • Safe for pets nearby, but not a toy.

  • Always use on a flat, stable surface.

  • Do not submerge or machine wash - the mat contains electronic components.

Charging & Battery

How do I charge the mat?
Use a standard micro USB cable with a 5V adapter. A full charge takes about 3 hours.

Battery details

  • Battery pack is on the lower right-hand side of the mat.

  • Each LED = 20% charge. Recharge when only 2 lights show.

  • Battery lasts about 6 hours per charge.

  • Safe to use while charging.

  • Cord not included to reduce waste - most people already have one. If you need one, email us and we’ll send you one.

  • Do not use quick chargers or fast-charging plugs.

The Feel Good App

How does the app work?
The app powers your mat - no remote needed.

  • Vibes: Whole-body vibration (upper, middle, lower body). Modes: Energize, Chill Out, Deep Sleep.

  • Sounds: Sound frequencies that pair with vibration (Energize, Chill Out, Deep Sleep, Waves).

  • Activity: Track usage and log how you feel.

  • Personalize: Save favorites, build routines, review history.

Forgot your password?
On the login page, tap “Forgot Password” to reset.

Modes

  • Energize - For mornings, mid-day slumps, or pre-meeting boosts. (10–15 minutes)

  • Chill Out - For stressful days, winding down, or meditation. (15–30 minutes)

  • Deep Sleep - For bedtime or middle-of-the-night wakeups. (20–30 minutes, auto shut-off)

  • Custom - Build your own routine.

Care & Cleaning

  • Do not machine wash, bleach, iron, or dry clean.

  • Spot clean the outer cover only.

  • Inner layer contains electronics - do not submerge.

  • Materials: Outer Cover (100% Cotton), Batting (100% Cotton), Foam (Polyurethane), Netting (65% Nylon / 35% Latex Thread).

  • Store rolled loosely or flat in a cool, dry space.

Troubleshooting

Mat not connecting to app?

  • Make sure the mat is powered on (green lights).

  • Check Bluetooth is enabled on your phone.

  • Restart the app and re-pair.

No vibration?

  • Check session timer.

  • Verify app connection.

  • Ensure power is on.

Battery not charging?

  • Confirm cable is fully inserted.

  • Look for blinking green LED (charging indicator).

  • Try another standard micro USB cord and adapter.

Still stuck? Email us: hello@feelgoodpeople.com

Orders & Support

Warranty
Your Feel Good Mat comes with a one-year limited warranty.

Returns
We offer a 30-day return window starting from delivery. Mats must be in original condition and packaging. Return shipping is the responsibility of the customer. To start a return, email us at hello@feelgoodpeople.com.

Shipping
We ship within the United States and to most countries worldwide. International orders may be subject to additional shipping fees, customs duties, and taxes, which are the customer’s responsibility.